Greater than 200 Fb content material moderators demanded higher well being and security protections Wednesday because the social media big known as the employees again to the workplace through the pandemic.
A petition signed by the contract staff residing in varied international locations mentioned Fb ought to assure higher circumstances or permit the employees to proceed their jobs from residence.
“After months of permitting content material moderators to work at home, confronted with intense stress to maintain Fb freed from hate and disinformation, you could have pressured us again to the workplace,” mentioned the open letter launched by the British-based authorized activist agency Foxglove.
The letter known as on Fb to “preserve moderators and their households secure” by sustaining distant work as a lot as potential and providing “hazard pay” to those that do come into the workplace.
When the pandemic hit, Fb despatched residence most of its content material moderators, these answerable for filtering violent and hateful photos in addition to different content material which violates platform guidelines.
However the social platform found limits on what distant staff may do and turned to automated techniques utilizing synthetic intelligence, which had different shortcomings.
“We respect the precious work content material reviewers do and we prioritise their well being and security,” a Fb spokesperson mentioned in a press release to AFP.
“Nearly all of these 15,000 world content material reviewers have been working from residence and can proceed to take action all through the pandemic,” the spokesperson mentioned.
The employees’ letter mentioned the present surroundings highlights the necessity for human moderators.
“The AI wasn’t as much as the job. Necessary speech bought swept into the maw of the Fb filter, and dangerous content material, like self-harm, stayed up,” the letter mentioned.
“The lesson is evident. Fb’s algorithms are years away from reaching the mandatory degree of sophistication to reasonable content material routinely. They might by no means get there.”
The petition mentioned Fb ought to take into account making the moderators full staff, who generally could proceed working remotely by way of mid-2021.
“By outsourcing our jobs, Fb implies that the 35,000 of us who work carefully are someway peripheral to social media,” the letter mentioned, referring to a broader group of moderators that features the 15,000 content material reviewers.
“But we’re so integral to Fb’s viability that we should danger our lives to return into work.”
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